Information We Collect
At Garbhini, we collect information to provide better services to all our users. The
types of information we collect depend on how you use our services.
Information Collected from Mothers:
- Personal Information: Name, email address, phone number, date of
birth, and location data.
- Health Information: Pregnancy details, medical history, health
metrics, and appointment information.
- Usage Data: How you interact with our app, features used, and
preferences.
- Device Information: Device type, operating system, and unique
device identifiers.
Information Collected from Healthcare Providers:
- Professional Information: Name, qualifications, specialization,
license details, and clinic information.
- Practice Information: Services offered, availability, fees, and
patient reviews.
- Communication Data: Messages exchanged with patients and other
providers.
Note: We only collect information that is necessary to provide our
services and improve your experience. We do not collect sensitive information
without your explicit consent.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well
as develop new ones. Specific uses include:
- Service Delivery: To provide personalized pregnancy tracking,
appointment booking, and health recommendations.
- Communication: To send important updates, health tips, and respond
to your inquiries.
- Personalization: To tailor content and recommendations based on
your pregnancy stage and preferences.
- Research & Development: To improve our services and develop new
features (using anonymized data).
- Security: To detect and prevent fraud, abuse, and security issues.
- Legal Compliance: To meet regulatory requirements and respond to
legal requests.
Data Security Measures
We implement robust security measures to protect your personal information from
unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards:
- Encryption: All data is encrypted in transit using TLS 1.2+ and at
rest using AES-256 encryption.
- Access Controls: Strict role-based access controls ensure only
authorized personnel can access user data.
- Secure Infrastructure: Our systems are hosted on secure cloud
infrastructure with regular security updates.
- Regular Audits: We conduct regular security assessments and
penetration testing.
Organizational Safeguards:
- Employee Training: All staff undergo regular privacy and security
training.
- Data Protection Officer: We have a dedicated Data Protection
Officer overseeing our privacy program.
- Incident Response: We maintain an incident response plan to address
potential data breaches.
User Consent
We obtain your consent before collecting, using, or sharing your personal information,
except in specific circumstances where permitted by law.
How Consent is Obtained:
- Explicit Consent: For sensitive health information, we obtain
explicit consent through clear affirmative action.
- Informed Consent: We provide clear information about what data we
collect and how it will be used.
- Granular Consent: You can provide consent for specific purposes and
withdraw consent at any time.
Managing Your Consent:
- You can view and modify your consent preferences in the app settings at any time.
- Withdrawing consent may limit your access to certain features but will not affect
the legality of processing before withdrawal.
Third-Party Sharing
We do not sell your personal information to third parties. We only share information in
the following circumstances:
With Your Consent:
- Sharing health information with healthcare providers for appointment purposes.
- Connecting you with wellness services or product recommendations.
For Legal Reasons:
- When required by law, regulation, or legal process.
- To protect the safety, rights, or property of Garbhini, our users, or the public.
Service Providers:
- With trusted partners who assist in providing our services, under strict
confidentiality agreements.
- These partners are prohibited from using your information for any purpose other than
providing services to Garbhini.
User Rights
You have rights regarding your personal information. You can exercise these rights by
contacting us or through your account settings.
Your rights include:
- Access: Request a copy of the personal information we hold about
you.
- Correction: Request correction of inaccurate or incomplete
information.
- Deletion: Request deletion of your personal information, subject to
certain exceptions.
- Restriction: Request temporary restriction of processing in certain
circumstances.
- Portability: Request transfer of your data to another organization
in a structured format.
- Objection: Object to processing of your personal information for
specific purposes.
Response Time: We respond to all legitimate requests within 30 days.
If we need more time, we will inform you of the reason and extension period.
Terms of Service
These Terms of Service govern your use of the Garbhini platform and services. By
accessing or using our services, you agree to be bound by these terms.
Eligibility
You must be at least 18 years old to use our services. If you are under 18, you may only
use our services with the consent and supervision of a parent or legal guardian.
User Responsibilities
- Provide accurate and complete information during registration and use of our
services.
- Maintain the confidentiality of your account credentials.
- Use our services in compliance with all applicable laws and regulations.
- Not engage in any activity that interferes with or disrupts our services.
- Not attempt to access data that you are not authorized to access.
Intellectual Property
All content, features, and functionality of the Garbhini platform are owned by Garbhini
and are protected by international copyright, trademark, and other intellectual property
laws.
Disclaimer of Liability
Garbhini provides a platform for health information and connecting with healthcare
providers. We do not provide medical advice, diagnosis, or treatment. Always seek the
advice of your physician or other qualified health provider with any questions you may
have regarding a medical condition.
To the fullest extent permitted by law, Garbhini disclaims all warranties, express or
implied, and shall not be liable for any indirect, incidental, special, consequential,
or punitive damages resulting from your use of our services.
Modification of Terms
We may modify these Terms of Service at any time. We will notify you of significant
changes through the app or via email. Continued use of our services after changes
constitutes acceptance of the modified terms.
Our Security Commitment
At Garbhini, we take the security of your data seriously. We implement a multi-layered
security approach to protect your information.
Technical Security Measures
- End-to-End Encryption: All sensitive data is encrypted both in
transit and at rest.
- Secure Authentication: Multi-factor authentication options for
enhanced account security.
- Regular Security Updates: We continuously update our systems to
address emerging threats.
- Network Security: Advanced firewalls, intrusion detection, and
prevention systems.
- Data Backup: Regular backups to prevent data loss in case of system
failure.
Organizational Security Measures
- Privacy by Design: We incorporate privacy and security
considerations into all stages of product development.
- Employee Training: Regular security awareness training for all
employees.
- Access Controls: Strict policies ensuring employees only access
data necessary for their roles.
- Vendor Security: We carefully vet all third-party vendors for
security practices.
Compliance & Certifications
We comply with applicable data protection regulations including India's Digital Personal
Data Protection Act and maintain industry-standard security certifications.
Exercising Your Rights
You have control over your personal information. Here's how you can exercise your rights:
Through the App
- Access your data through your profile and settings
- Update or correct inaccurate information
- Modify your privacy preferences
- Download a copy of your data
By Contacting Us
For requests that cannot be handled through the app, you can contact our Data Protection
Officer at:
Email: privacy@garbhini.com
Phone: +91-XXX-XXXX-XXX
Address: Data Protection Officer, Garbhini Health Tech Pvt. Ltd.,
[Company Address]
Response Process
When you make a request, we will:
- Verify your identity to protect your information
- Process your request within 30 days
- Explain any denial of request and your appeal options
If you have any questions, concerns, or complaints about our privacy practices or how we
handle your information, please contact us:
Data Protection Officer
Email: dpo@garbhini.com
Phone: +91-XXX-XXXX-XXX
General Support
Email: support@garbhini.com
Phone: +91-XXX-XXXX-XXX
Complaint Resolution: If you're not satisfied with our response, you
have the right to lodge a complaint with the relevant data protection authority in your
jurisdiction.
Last Updated: January 15, 2023
We may update this policy periodically. We will notify you
of significant changes.
